A couple claim they have been left 'at breaking point' after discovering 700 faults in their brand new £280,000 home.
Nicola Bentley, 46, and husband Phil, 48, claim that despite complaining about the faults ten months ago, only 10 per cent of them have been fixed.
The couple used their life savings to help buy their four-bedroom dream home off plan from house-building firm Persimmon, who boasted profits of £1billion last year despite accusations of poorly-finished new builds.
But within days of moving into the property, they claim to have found a host of problems including doors that do not fit properly and holes in the plasterwork.
They also discovered architraves which are not level, cracking around the window boards, bubbled paintwork and say the turf in their garden was 'lumpy' and 'uneven'.
Nicola Bentley, 46, and husband Phil, 48, claim they have been left 'at breaking point' after discovering 700 faults in their brand new £280,000 home
Within days of moving into the property, the couple claim to have found a host of problems, including doors that do not fit properly (pictured left) and a 'lumpy', unfinished garden
Pictured is damage to a window sill in the front room of the home, which the couple bought off plan from Persimmon Homes last year
Pictured left and right, expanding foam filler used on the front door spills out from the seals, creating an unfinished look to the new-build home
Under-fire building firm boasted £1bn profits
Jeff Fairburn, former chief executive at Persimmon Homes
Persimmon, the housebuilder which is at risk of seeing its lucrative Help to Buy contract removed, saw pre-tax profits surpass £1billion last year.
Pre-tax profits rose 13 per cent to £1.091billion in 2018, on a four per cent rise in revenues to £3.74billion, it has been reported.
Of these, nearly half, or 7,970, were sold to people using the Help to Buy scheme - some 288 more compared to 2017.
The housebuilder is reportedly at risk of being stripped of its right to participate in the Government's Help to Buy mortgage scheme.
That is allegedly because of issues including the use of Help to Buy to acquire houses with leases, the quality of Persimmon homes and treatment of customers, and its leadership in the wake of the backlash over pay.
The FTSE 100 company also recently confirmed that interim chief executive Dave Jenkinson will stay on in the role permanently after previous boss Jeff Fairburn was forced out at the end of last year following an outcry over his £75million bonus.
The married couple, who have two children aged 10 and 15, say the home in Kippax near Leeds, West Yorkshire, was left looking like a building site.
They say they noticed problems as soon as they were handed the keys in May and it has been an uphill struggle ever since.
Financial director Nicola suffers from systemic autoimmune disease lupus.
She claims increase stress levels and airborne dust have led to recent flare-ups.
Mother-of-two Nicola said: 'It's been awful and it's taken over our lives. There isn't one room in the whole house which is complete.
'We are living in a building site, we haven't been able to put any photos up on the walls and there is just a TV and sofa in the living room.
'We don't like to wallow in self-pity but this has dragged us down so much, it has nearly broken us as a family.
'It's been horrendous and the worst year of our lives. We wish we had never done it.
'This is our life savings, we have put everything into the house. I thought we had a dream home but it's turned into a nightmare from hell.
'They keep apologising but apologies aren't good enough. I just want our house finished and I want it right.'
The couple outgrew their previous home of 17 years and decided to look for a bigger property.
Nicola and Phil viewed a showroom home in September 2017 which was of a similar style to the prospective house they were looking to move in to.
After discussions, they decided to go-ahead with purchasing the new-build, which was bought off-plan.
However, they were allegedly not allowed to inspect the property to make a snagging list prior to the exchange of contracts because it was 'against Persimmon policy'.
A half-built fence outside the house is just one of the 700 defects noted down by the angry couple, who claim they have hit 'breaking point' over the property
Pictured is the exposed sealant and poor fitting of the couple's toilet. The detached house was supposed to be a 'dream home' for the family but it turned into a living nightmare and has nearly torn them apart
The drain is still full of construction debris outside which is just some of the 700 defects on Nicola and Phil Bentley's Persimmon Homes property in Kippax near Leed
The underside of the window sill in the couple's front room shows unfinished plastering and cracks along the seal, as well as foam sealant that has expanded
The married couple, who have two children aged 10 and 15, say the home in Kippax near Leeds, West Yorkshire, was left looking like a building site
Dalek Graphics managing director Phil said: 'To start with, the Monday after we moved in we received a snagging report saying there were 500 defects. I identified a further 200.
'We were not allowed to inspect the house before we bought it. They said it was against Persimmon Homes policy to let us in before we signed on the dotted line.
'We spoke to the solicitor about pulling out but we were advised it would cost up to £15,000. They said if we didn't move in when they said it would cost £100 a day in penalty fees.
'We bought the house off plan. We liked the area and looked at a showroom house in a different development in Castleford in September 2017 which was of a similar style.
'The first thing I noticed when they gave us a new home demonstration was they had put the wrong size casings on every door, it was about an inch too big.
'They could not wait to give us the keys. I feel like I've been robbed blind. We have spent £280,000 and then £15,000 in extras.'
Nicola and Phil viewed a showroom home in September 2017 which was of a similar style to the prospective house (pictured after it was completed) they were looking to move in to
Nicola and husband Phil claim that despite complaining about the faults ten months ago, only 10 per cent of them have been fixed
Persimmon, the housebuilder which is at risk of seeing its lucrative Help to Buy contract removed, saw pre-tax profits surpass £1billion last year.
Pre-tax profits rose 13 per cent to £1.091billion in 2018, on a four per cent rise in revenues to £3.74billion, it has been reported.
The profit rise comes after it built 16,449 new homes in the year, an increase of 406 compared to 2017. It sold them for an average price of £215,563 - one per cent higher than in 2017.
Of these, nearly half, or 7,970, were sold to people using the Help to Buy scheme - some 288 more compared to 2017.
The housebuilder is reportedly at risk of being stripped of its right to participate in the Government's Help to Buy mortgage scheme.
That's allegedly because of issues including the use of Help to Buy to acquire houses with leases, the quality of Persimmon homes and treatment of customers, and its leadership in the wake of the backlash over pay.
The FTSE 100 company also recently confirmed that interim chief executive Dave Jenkinson will stay on in the role permanently after previous boss Jeff Fairburn was forced out at the end of last year following an outcry over his £75million bonus.
A spokesperson for Persimmon Homes has been contacted for comment.
Pictured here are more of the faults with the property, including an unfinished fence (shown left) and construction debris left to fill up a drain outside the home
Link hienalouca.com
https://hienalouca.com/2019/03/05/family-hit-breaking-point-over-700-faults-in-new-280000-house/
Main photo article A couple claim they have been left ‘at breaking point’ after discovering 700 faults in their brand new £280,000 home.
Nicola Bentley, 46, and husband Phil, 48, claim that despite complaining about the faults ten months ago, only 10 per cent of them have been fixed.
The couple used ...
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Dianne Reeves Online news HienaLouca
https://i.dailymail.co.uk/1s/2019/03/05/10/10595982-6772563-image-a-2_1551782892834.jpg
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