«Breaking News» Computer outage causes havoc for passengers on American, Alaska and Jet Blue airlines across the US

A computer outage at a global technology company gave US airlines passengers a bit of a hassle on Tuesday.

The outage occurred at Sabre, a corporation that provides technology services for airlines including American, Alaska and Jet Blue.

Air travelers along the West Coast found themselves unable to check in through apps and at airport kiosks, while boarding of some flights was delayed due to a 'system outage.'

An American Airlines spokesperson told USA Today the issues continued for about 30 minutes, and no flights were canceled as a result.

'We apologize to our customers for the inconvenience,' American Airlines said in a statement.

DailyMail.com is awaiting a reply from Sabre regarding what caused the outage and how many flights were affected. 

A computer 'system outage' a global technology company Sabre gave US airlines passengers with flights on Jet Blue, American and Alaska Airlines a bit of a hassle on Tuesday. Customers are shown waiting in line at Seattle-Tacoma International Airport on Tuesday

Customers on the West Coast tweeted about issues they were experiencing at airports and while attempting to check in with mobile apps.

At 9.29am Pacific (11.28am Eastern), Twitter user '@emikerob' tweeted:

'@JetBlue is there an issue with the app? Can’t check in at kiosk either. Been waiting in line with many others and not getting any updates. 

'Check-in isn’t moving and gate agents are asking if "ANYONE" has a paper boarding pas. (sic)'

Jet Blue was quick to respond two minutes later, writing, 'Hang tight, we'll assist as soon as we can.' 

That exchange didn't identify where the issue was occurring, but others were more explicit.

At 9.29am Pacific (11.28am Eastern), Twitter user '@emikerob' tweeted: '@JetBlue is there an issue with the app? Can’t check in at kiosk either. Been waiting in line with many others and not getting any updates'

The user added: 'Check-in isn’t moving and gate agents are asking if "ANYONE" has a paper boarding pas. (sic)'

Jet Blue was quick to respond two minutes later, writing, 'Hang tight, we'll assist as soon as we can.' That exchange didn't identify where the issue was occurring, but others were more explicit

Twitter user '@benajminemartin' tweeted from Seattle-Tacoma International Airport, to Alaska Airlines, writing:

'@AlaskaAir this Network Outage at SeaTac, is this airport wide or only an issue with Alaska Airlines?'

Before 'Julie' from the airline could reply to say, 'I'm not sure. We are looking into this now,' other travelers responded confirming similar issues at Los Angeles International Airport and in Portland. 

Twitter user '@benajminemartin' tweeted from Seattle-Tacoma International Airport, to Alaska Airlines, writing: '@AlaskaAir this Network Outage at SeaTac, is this airport wide or only an issue with Alaska Airlines?'

'Julie' from the airline replied to say, 'I'm not sure. We are looking into this now'

Other travelers responded confirming similar issues at Los Angeles International Airport and in Portland

Although the inconvenience was real, the issue apparently didn't last long. A file photo of an Alaska Airlines plane is shown

Although the inconvenience was real, the issue apparently didn't last long. 

Sabre tweeted acknowledging the failure at 9.56am Pacific (11.56am Eastern).

'We are aware of the issues facing some of our customers,' the company shared over Twitter. 'Recovery is in progress. We apologize for the inconvenience.'

Sabre tweeted acknowledging the failure at 9.56am Pacific (11.56am Eastern). 'We are aware of the issues facing some of our customers,' the company shared over Twitter. 'Recovery is in progress. We apologize for the inconvenience'

Less than one hour later, at 9.54am Pacific (12.54pm Eastern), Sabre tweeted: 'Earlier today, Sabre experienced a system issue that impacted some customers. Technical teams were immediately engaged'

The company added: 'Systems have recovered and customers are reporting normal operations. We apologize for the inconvenience to those affected'

Less than one hour later, at 9.54am Pacific (12.54pm Eastern), Sabre tweeted:

'Earlier today, Sabre experienced a system issue that impacted some customers. Technical teams were immediately engaged. 

'Systems have recovered and customers are reporting normal operations. We apologize for the inconvenience to those affected.'

An American Airlines spokesperson told USA Today the issues continued for about 30 minutes, and no flights were canceled with that airline as a result

Link hienalouca.com

https://hienalouca.com/2019/03/27/computer-outage-causes-havoc-for-passengers-on-american-alaska-and-jet-blue-airlines-across-the-us/
Main photo article A computer outage at a global technology company gave US airlines passengers a bit of a hassle on Tuesday.
The outage occurred at Sabre, a corporation that provides technology services for airlines including American, Alaska and Jet Blue.
Air travelers along the West Coast found themselves ...

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Dianne Reeves US News HienaLouca





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