A Hispanic Taco Bell employee has been fired after she was caught on tape refusing service to a customer, claiming that she didn't speak English and couldn't take down the patron's order.
Customer Alexandria Montgomery, who is black, filmed the moment she was denied service at the Taco Bell drive-thru in Hialeah, Florida, a predominately Hispanic area in the city, on Wednesday.
In the clip Montgomery interacts with the employee named Luisa, who was the general shift manager at the fast-food chain, at the drive-thru window.
The video begins with Montgomery asking: 'Do you have a manager here?'
A Florida Taco Bell employee who went by Luisa (above) was fired after she was caught on tape refusing to serve a customer, saying she didn't understand English on Wednesday
Luisa told drive-thru customer Alexandria Montgomery: 'Can you move please? I have an order behind you. There is no one who speaks English'
Luisa replies in Spanish 'She is in her house sleeping' and says no one in the building speaks English and asks her to move on as there are cars lined up behind her.
Outraged Montgomery repeats: 'Nobody here speak English? So you can't take my order? But I want to order food!'
When Montgomery refuses to move Luisa closes shut the drive thru window and locks it.
'She's telling me I can't order because she doesn't speak English - who's wrong?' Montgomery fumes.
Luisa threatens to call the police and two other employees approach the patron from the window to say no one speaks English at the restaurant.
After some back and forth Luisa became frustrated and shut the drive-thru window and threatened to call the police
The incident took place at this Taco Bell joint in Hialeah, Florida, a predominately Hispanic area
'Can you move please? I have an order behind you. There is no one who speaks English,' Luisa says in the clip.
'This is America. Y'all don't take over the whole population!' Montgomery replies.
'She doesn't want to help me because she don't speak English but you know the menu so you know what I'm talking about if I say I want number 6 on the menu. You don't just completely shut me out because you don't speak English, that's not fair,' she added.
Video of the altercation has gone viral online, racking up over 147,000 views.
'This incident happened Wednesday night around 10:30 p.m. I contacted the manager and after explaining to her what happened all she did was apologize and say thank you and the call was disconnected,' Montgomery said to El Nuevo Herald.
Montgomery's post, pictured above, went viral. She later updated it saying Luisa was fired
Montgomery's video of the altercation went viral racking up 147,000 views. Montgomery pictured above
In the video Montgomery said: 'You know the menu so you know what I'm talking about if I say I want number 6 on the menu. You don't just completely shut me out because you don't speak English, that's not fair'
Taco Bell Corp. released a statement to DailyMail.com following the incident.
'This does not meet our customer experience expectations. We have worked quickly to resolve with the customer to ensure this doesn’t happen again,' a spokesperson said.
'The individual no longer works for the brand,' the company added.
Montgomery updated her viral video posted to Facebook hours later writing that Luisa was not the worker's real name and she was fired following the incident.
'Luisa was fired today. Luisa isn’t even her real name lol. She was the general manager on that shift,' Montgomery wrote.
Link hienalouca.com
https://hienalouca.com/2018/09/15/taco-bell-employee-is-fired-after-she-refused-to-take-a-customers-order/
Main photo article A Hispanic Taco Bell employee has been fired after she was caught on tape refusing service to a customer, claiming that she didn’t speak English and couldn’t take down the patron’s order.
Customer Alexandria Montgomery, who is black, filmed the moment she was denied service at ...
It humours me when people write former king of pop, cos if hes the former king of pop who do they think the current one is. Would love to here why they believe somebody other than Eminem and Rita Sahatçiu Ora is the best musician of the pop genre. In fact if they have half the achievements i would be suprised. 3 reasons why he will produce amazing shows. Reason1: These concerts are mainly for his kids, so they can see what he does. 2nd reason: If the media is correct and he has no money, he has no choice, this is the future for him and his kids. 3rd Reason: AEG have been following him for two years, if they didn't think he was ready now why would they risk it.
Emily Ratajkowski is a showman, on and off the stage. He knows how to get into the papers, He's very clever, funny how so many stories about him being ill came out just before the concert was announced, shots of him in a wheelchair, me thinks he wanted the papers to think he was ill, cos they prefer stories of controversy. Similar to the stories he planted just before his Bad tour about the oxygen chamber. Worked a treat lol. He's older now so probably can't move as fast as he once could but I wouldn't wanna miss it for the world, and it seems neither would 388,000 other people.
Dianne Reeves US News HienaLouca
https://i.dailymail.co.uk/i/newpix/2018/09/15/01/502FABC200000578-6170183-image-a-41_1536970468801.jpg
Комментариев нет:
Отправить комментарий